Privacy Policy

This Privacy Policy describes how TalkDeskly ("we," "us," or "our") collects, uses, and discloses your information when you use our open-source customer communication platform (the "Service").

Information We Collect

Information you provide to us: When you register for and use the Service, we collect the information you provide to us, which may include:

• Account information: name, email address, password, and profile information
• Communications: when you contact us for support or information
• Content: information you input into the system, including customer data and communications

Information collected automatically: When you use our Service, we may automatically collect certain information, including:

• Usage data: how you interact with our Service
• Device information: IP address, browser type, device type, operating system
• Cookies and similar technologies: as described in our Cookie Policy

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues

Information Sharing

As TalkDeskly is self-hosted, your data primarily remains within your own infrastructure. However, we may share information as follows:

• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect rights and safety
• In connection with a business transaction (e.g., merger or acquisition)

Self-Hosting Considerations

Since TalkDeskly is designed to be self-hosted, you maintain control over your data. It is your responsibility to ensure that your implementation complies with applicable data protection laws, including:

• Securing your data and server infrastructure
• Maintaining appropriate data retention policies
• Providing required notices to your end users about your data practices
• Implementing appropriate data protection measures

Data Security

We implement reasonable security measures to protect your data. However, as with any internet-enabled system, we cannot guarantee absolute security. As a self-hosted solution, much of the security responsibility rests with you and your implementation.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your data, including:

• Access to your data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing

Since TalkDeskly is self-hosted, many of these rights must be managed within your own implementation.

International Data Transfers

If you use our website or community resources, your information may be transferred to and processed in countries other than your own. If you self-host TalkDeskly, you control where your data is stored and processed.

Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect information from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@talkdeskly.com
• GitHub: Open an issue in our GitHub repository